KinopiQ

Help

How can we help?

Browse the guides below, or get in touch. Response times are set out in AKdev's Support Policy, linked at the foot of this page.

Setting up your company profile

Worker count, revenue, sector and risk flags — and how KinopiQ turns them into your size band.

Enrolling in a framework

Choosing a standard, setting your certification phase, and what changes when you move from Year 0 to Year 3.

Answering requirements

Recording a status and a note, assigning an owner, and writing a reason when something does not apply.

Evidence and documents

Uploading a document, linking it to the requirements it proves, and finding what is thin on evidence.

Inviting your team and your assessor

Owner, editor and viewer roles, sending invitations, and giving read-only access to someone outside your organisation.

Understanding your score

What is in the denominator, why not-applicable raises your percentage, and why blockers are counted separately.

For our formal support commitments, see AKdev’s Support Policy. AKdev owns the legal policies that apply to every AKdev app.

In development

Still stuck?

Email us and a person reads it. Response times are set out in AKdev’s Support Policy.